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Before You Colour Your Hair

We recommend that you review and read the following expert advice before beginning your at-home colouring experience.

Choose Your Process


Staying the same shade, or going darker?


Going a red shade, or lighter?


Touching up your root colour?

Still have questions?

Get in touch with our team, and we will get you the answers to your questions.

Colour With Confidence

To understand how hair colour works, it's necessary to understand the colouring process.

  • How long does the online consultation last?
    Around 15 minutes or less, depending colour shade and questions.
  • What is the purpose of the online consultation
    We want you to have the best colouring experience possible. Our licensed colourists will help you one-on-one assess your current hair colour, answer your questions, find your best hair colour, and provide application tips.
  • Can I use my phone for online consultation?
    You can use either your smart phone or computer for the online consultation, as long as your device has a working camera and microphone.
  • How do I schedule my online consultation?
    You can schedule an appointment for a video consultation by completing the new customer pre-consultation quiz, or if you are a returning customer, you will be prompted to complete the pre-consultation quiz when completing your online hair colour purchase.
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